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DELIVERY & RETURNS

1. It is carried out by the CTT company or other similar transport company.
2. Shipping costs are added to the order in accordance with the table in force, which are calculated in the purchase process before its completion by the User.
3. The Online Store ships to all regions of the world

COMPLAINTS
In case of dispute, the consumer can resort to Dispute Resolution through the Arbitration Center (see section of the Online Store called “Dispute Resolution”) and/or fill in the Complaints Book (see section of the Online Store called “Book of Claims”.

RIGHT OF FREE RESOLUTION
The USER has the right of free termination of this contract within 14 calendar days, without the need to indicate any reason, in accordance with Portuguese law.
The period for exercising the right of free withdrawal expires 14 days from the day following the day on which you acquire or a third party appointed by you, other than the carrier, acquires physical possession of the goods.
In order to exercise your right of free termination, you must communicate to Loja Online your decision to terminate this contract/purchase by means of a letter sent by registered mail with acknowledgment of receipt or communication via email to the email address recorded in the Preamble.
In order for the free withdrawal period to be respected, it is enough that your communication regarding the exercise of the right to free withdrawal must be sent before the end of the withdrawal period.
In case of termination of this contract, you will be refunded the payment made, with the exception of the costs of returning the item, which will be borne by the consumer. Reimbursement will be made without undue delay and, in any case, no later than 14 days from the date on which the goods are received and are in perfect condition of presentation and conservation.
We make this refund using, where possible, the same means of payment as you used in the initial transaction, without incurring any cost as a result of such refund.

EXCHANGES AND RETURNS POLICY
All products purchased on the Online Store may be returned and refunded, provided that the customer expresses his intention within a maximum period of 14 days from receipt, provided that the same items have not been used, are in the same state in which were delivered, in the original packaging and with the original tags. The shipment must be carried out, whenever possible, in the same box in which it was delivered.
If you want to exchange an item, you must return the item by registered delivery and then make a new purchase.
The costs associated with the exchange or return will be borne by the customer, unless there has been an error on the part of the Online Store.

No exchanges are made and returns of items on sale or on promotion are not accepted. Thematic items are not exchanged or returned (for example, items related to Christmas, Halloween, etc.).
The customer must verify upon delivery of the order that it is in good condition and that it has not been damaged during transport. If there is any anomaly, you must immediately report it to the employee who delivers the order, as well as inform us in a single email of all detected anomalies. If this does not happen, we will not be able to exchange or refund the items.
If the reason for the return is the responsibility of the Online Store (e.g. damaged item, item received incorrectly), the return postage will be at its expense, and the customer will, under these conditions, have a maximum period of 30 days to carry out the devolution. If the reason is for another order (eg: the item is not to the customer’s liking), the cost of return expenses will be borne by the customer.
To make a return, the customer must inform the Online Store that he intends to make the exchange/return, stating the reasons for it, through the email registered in the preamble.
Within a maximum period of 14 days, the Online Store will analyze the returned item and inform the customer of the right to a refund or sending a new one. Confirming the reasons given for the return, the customer will be refunded the full amount paid, including delivery and return charges.

 

Contact us to know the return adress

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